Anerkennungen der Dominion Sprachschulen

Schüler aus verschiedensten Ländern kommen nach Neuseeland, um hier etwas zu lernen. Deshalb ist es wichtig, dass diese Schüler gut informiert sowie sicher und richtig betreut werden. Die Ausbildungsinstitutionen Neuseelands tragen eine große Verantwortung für das Wohlergehen der internationalen Studenten. Diese Seite bietet einen Überblick über die "Verfahrensregel der Seelsorge für internationale Studenten" (der Code). Daneben wird beschrieben, wie die Schüler vorzugehen haben, wenn sie über die Behandlung durch eine neuseeländische Ausbildungs-institution Beschwerden haben.

Was ist der Code? Der Code ist ein Dokument, das den Rahmen beschreibt, wie Ausbildungsinstitutionen und deren Vertreter ihre Aufgaben für internationale Schüler erfüllen sollten. Der Code beschreibt den Mindeststandard an Beratung und Fürsorge, der von den Institutionen in Hinblick auf die Schüler erwartet wird. Er bezieht sich nur auf Seelsorge und die Bereitstellung von Informationen und nicht auf den akademischen Standard.

An wen richtet sich der Code? Der Code richtet sich an alle im Bildungwesen Tätigen, bei deren Einrichtung internationale Studenten eingeschrieben sind. Der Code ist verpflichtend und muss von diesen eingehalten und unterzeichnet werden.

Bitte beachten Sie: Dies ist eine Zusammenfassung. Die neuesten vollständigen Verfahrensregeln erhalten Sie unter: www.minedu.govt.nz/goto/international

Was ist ein "internationaler Student"? Ein "internationaler Student" ist win Ausländer, der an einer Bildungseinrichtung in Neuseeland studiert.

How can I get a copy of the Code? You can request a copy of the Code from your New Zealand educational provider. The Code is also available online from www.minedu.govt.nz/goto/international

How do I know if an education provider has signed the Code? The New Zealand Ministry of Education maintains a register of all signatories to the Code. This is available online from www.minedu.govt.nz/goto/international. If the educational provider that you are seeking to enrol with is not a signatory to the Code, you will not be granted a permit from the New Zealand Immigration Service and you will not be able to study at that institution.

What do I do if something goes wrong? If you have concerns about your treatment by your educational provider or by an agent of the provider, the first thing you must do is contact the principal, the international student director, or another person who has been identified to you as someone that you can approach about complaints at your institution. The Code requires all institutions to have fair and equitable internal grievance procedures for students and you need to go through these internal processes before you can take the complaint any further. If your concerns are not resolved by the internal grievance procedures, you can contact the International Education Appeal Authority (IEAA).

What is the International Education Appeal Authority (IEAA)? The IEAA is an independent body established to deal with complaints from international students about pastoral care aspects of advice and services received from their educational provider or the provider's agents. The IEAA enforces the standards in the Code of Practice.

How can I contact the IEAA?

You can write to the IEAA at:

International Education Appeal Authority,
C/- Ministry of Education,
Private Bag 47-911
Ponsonby, Auckland
New Zealand
What will the IEAA do?

The purpose of the IEAA is to adjudicate on complaints from international students. The IEAA will investigate complaints and determine if there has been a breach of the Code. The IEAA has the power to impose sanctions on educational providers who have committed a breach of the Code that is not a serious breach. These sanctions include an order for restitution, publication of the breach, and / or requiring that remedial action be undertaken.

The IEAA will refer complaints that are not about pastoral care to another regulatory body if appropriate.The educational provider will be given a reasonable time to remedy the breach. If the breach is not remedied within that time, the IEAA may refer the complaint to the Review Panel.The IEAA can determine if it considers that a breach of the Code is a serious breach. If the breach is a serious breach, the IEAA will refer the complaint to the Review Panel.

What can the Review Panel do? The Review Panel can remove or suspend an educational provider as a signatory to the Code, meaning that the provider would be prevented from taking any more international students. Only the IEAA can refer complaints to the Review Panel. A summary of the Code of Practice for the Pastoral Care of International Students

The Code sets standards for educational providers to ensure that:

• high professional standards are maintained the recruitment of international students is undertaken in an ethical and responsible manner
• information supplied to international students is comprehensive, accurate, and up-to-date
• students are provided with information prior to entering into any commitments
  contractual dealings with international students are conducted in an ethical and responsible manner
• the particular needs of international students are recognised
• international students are in safe accommodation
• all providers have fair and equitable internal procedures for the resolution of international student grievances
• The Code also establishes the IEAA and the Review Panel to receive and adjudicate on student complaints.

Full Code of practice is available on:
www.minedu.govt.nz/goto/international

Code of Practice: Dominion English Schools"DOMINION ENGLISH SCHOOLS has agreed to observe and be bound by the Code of Practice for the Pastoral Care of International Students published by the Minister of Education. Copies of the Code are available on request from this institution or from the New Zealand Ministry of Education website at http://www.minedu.govt.nz"

Immigration: "Full details of visa and permit requirements, advice on rights to employment, and details about New Zealand Immigration Service, are available for viewing on their website at http://www.immigration.govt.nz."

Eligibility for Health Services: "Most students are not entitled to publicly funded health services while in New Zealand unless they are:

A resident or citizen of Australia; or
A national of the United Kingdom in New Zealand; or
The holder of a temporary permit that is valid for two years or more.
If you do not belong to one of these special categories and you receive medical treatment during your visit, you will be liable for the full costs of that treatment. Full details are available through the Ministry of Health, and can be viewed on their website at www.acc.co.nz"

Accident Insurance: The Accident Compensation Corporation provides accident insurance for all New Zealand citizens, residents and temporary visitors to New Zealand, but you may still be liable for all other medical and related costs. Further information can be viewed on the ACC website www.acc.co.nz

Medical and Travel insurance: International students must have appropriate and current medical and travel insurance while studying in New Zealand.

International Association of Language Centres

• Criteria for Member Schools
  IALC schools are legally constituted, privately owned language cenres of high quality. IALC is for single-centre schools and school groups with up to five separate centres.
  IALC schools offer all levels of language instruction all year, have a minimum of five classrooms and have operated for a minimum of three years.
  Candidates for membership are thoroughly inspected. The quality of existing members is monitored by annual self-assesment and re-inspection every three years. The basis for re-inspection will be a quality plan developed by each school.

• Obligation of Membership
  IALC schools must maintain high standards of facilities and teaching, employ only qualified, experienced staff, maintain a high quality learning environment, promote their services and conditions fairly and accurately, select accommodation carefully, employ a qualified and experienced person to look after student welfare, offer social and cultural events, provide courses within a clear curriculum framework, provide a welcoming atmosphere and proper counseling, assess and place all students appropriately on arrival, guarantee the integrity of examinations and certificates, operate and efficient management system, advise every client of complaints procedures and have a clear procedure for receiving and acting on client feedback.

• Cooperation with Agents
  IALC Agent Workshop - The annual IALC workshop enables agents to meet the owners and directors of IALC schools. It takes place in the city of an IALC member in May.
  IALC Roadshows - IALC arranges marketing missions for its members to different countries. A mini-workshop is organised for agents in each city visited.
  IALC Website - IALC's website includes a recommendation to students to us local agents and from autumn 2000 will have a special area for agents including school news and workshop information.
  IALC Agent Relations - IALC's Agent Relations Committee arbitrates in disputes between agents and IALC schools. Our aim is to help resolve problems and to ensure that our members have acted fairly.
  
  

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